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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Felicia Caldwell-Bey

February 20, 2026

5  out of  5
rating by Felicia Caldwell-Bey
"The agents are very knowledgeable on the questions you may ask with examples for charity. They are very friendly and willing to assist with any questions you have and there is always someone to answer the phone."
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Alicia Henderson

February 19, 2026

5  out of  5
rating by Alicia Henderson
"Daks & his team are the best! Highly dependable, extremely knowledgeable, & very thorough. Highly recommend"
We responded:
"Thank you so much, Alicia! I’m glad to hear that you find our team dependable, knowledgeable, and thorough. We truly appreciate your kind words, and your recommendation means a lot to us. Looking forward to continuing to support you!"
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Grover Stinson

February 19, 2026

5  out of  5
rating by Grover Stinson
"Have never gotten anything other than great service from this agency ! 🙂💯"
We responded:
"Thank you so much, Grover! I’m thrilled to hear you’ve had a great experience with our service. Providing excellent support at a great price is always our goal. We truly appreciate your trust and look forward to continuing to assist you!"
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Kamili Azima

February 19, 2026

5  out of  5
rating by Kamili Azima
"I’ve had a great experience with State Farm at the Daks McClettie Agency here in Charlotte. They provide professional, attentive care and truly treat you like more than just a policy number. Not only do they take excellent care of me, but they also service my entire family with the same level of consistency and respect. If you’re looking for an agency that’s responsive, knowledgeable, and genuinely invested in their clients, this is definitely the place to be."
We responded:
"Kamili, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to our office—we are always here to help!"
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Jaylen Killian

February 16, 2026

5  out of  5
rating by Jaylen Killian
"I’ve been a customer of this firm for the past 4+ years and couldn’t be more happier for great service! Today I was helped by a beautiful soul Ms.Eve she answered every question with confidence and precision! Glad to be apart of a great team!"
We responded:
"Thank you for the amazing review, Jaylen! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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Amber Burton

February 11, 2026

5  out of  5
rating by Amber Burton
"Always helpful and very responsive. Wonderful working with Daks and his team."
We responded:
"Amber, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Daks McClettie Sr’s Team—we are always here to help!"
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Britton Hughey

February 4, 2026

5  out of  5
rating by Britton Hughey
"This agency is always incredibly helpful and supportive with explaining their product and capability offerings. Ms Yvonne is just the sweetest and is always so supportive. I’m grateful to be connected to this agency."
We responded:
"Thank you, Britton, so much for your kind words! I’m happy to hear that our team, especially Yvonne, has been so helpful and supportive in guiding you through our products and services. We truly appreciate having you connected with our agency and look forward to continuing to assist you whenever you need us."
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Auston Anderson

February 4, 2026

5  out of  5
rating by Auston Anderson
"Yvonne was spectacular! Best experience I’ve had with renters insurance. She made it easy for me."
We responded:
"Thank you, Auston, for sharing your experience! I’m glad to hear that Yvonne provided you with such excellent service and made getting your renters insurance easy. We’re proud to have her on our team, and I’ll be sure to pass along your kind words. If you ever need anything else or have questions, don’t hesitate to reach out!"
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Cortez Jackson

January 28, 2026

5  out of  5
rating by Cortez Jackson
"Excellent customer service."
We responded:
"Wow, thank you for the 5-star review, Cortez! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! "
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Lamar Daniels

January 17, 2026

5  out of  5
rating by Lamar Daniels
"Love the office always friendly and handle any concerns that I may have. Daks is the man very passionate about his work and is very knowledgeable. I appreciate him taking the time to meet with me and make sure my coverages are working for me. If you are in the market Daks is the way to go! Thank you for everything."
We responded:
"Thank you, Mr. Daniels, so much for your kind words! I’m glad to hear that you find our office welcoming and that I’ve been able to help with your coverage needs. It’s very important to me to make sure our folks feel confident and comfortable with their insurance, so I appreciate you taking the time to share your experience. If you ever have any questions or need anything else, don’t hesitate to reach out. Thanks again for your trust and support!"
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Brittany Forbes

January 7, 2026

5  out of  5
rating by Brittany Forbes
"I’ve been working with Daks for almost 14 years now and he is truly the best insurance agent you will find! Anything I need with my policies, he’s always very quick to respond and make any necessary updates. He consistently goes above and beyond to make everything easy and stress-free, and I always feel confident knowing he’s handling my coverage. Highly recommend!"
We responded:
"Brittany, thank you so much for your incredible loyalty and kind words over the past 14 years! It means a lot to us to know that I’ve been able to make managing your policies easy and stress-free. We're always here to help and ensure your coverage is exactly what you need. Your trust and recommendation truly motivates us to keep providing the best service possible. Looking forward to continuing to work with you and your family for many more years!"
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Michelle Hemphill

January 6, 2026

5  out of  5
rating by Michelle Hemphill
"Mr. McClettie Sr./Agent and the State Farm Team are Awesome! Thank you for giving back to your community. I had to stop by today with an update. Ms. Yvonne/Customer Relations Representative is always on point. She is organized, professional, experienced, and filled with wisdom (spiritually, mentally, and physically). I can always count on this team when I need assistance."
We responded:
"Michelle, thank you for your thoughtful words and for recognizing the hard work of our team, especially Ms. Yvonne. We’re proud to serve our community and are grateful to have customers like you who appreciate our efforts. Your ongoing support means a lot to us, and we look forward to continuing to provide you with excellent service whenever you need assistance."
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Nikki Crawford

December 30, 2025

5  out of  5
rating by Nikki Crawford
"I am approaching a year with the Daks Mcclettie State Farm Insurance group as my auto insurance carrier. I am very pleased with their service. I have experienced a high and friendly responsive rate with them. They have a willing to help and winning attitude 👍🏾🌟. Also, over a couple of months ago, I had to use the State Farm app to file a roadside assistance claim (I have roadside included in my plan). In less than 10 minutes, shortly after I submitted the claim, a friendly rep called me right away to verify my information, location, and share my assistance options. I was given an ETA of an 1.5 to 2 hours for assistance to reach me. I expected the latter (2 hours). However, to my pleasant surprise, the tow man got to me in an hour. He asked me what the problem was, he shared his expertise, gave me a jump, and I was on my way. They say it takes a village to raise a child. Well, it takes a team and everybody doing their part at their juncture to run a successful business, provide excellent customer service, and to ensure a pleasant and seamless customer experience. Daks Mcclettie State Farm team, State Farm, and State Farm third party vendors (tow man), you all are the 'A-Team' and you are doing things right👍🏾.
Thank you!"
We responded:
"Thank you so much, Nikki, for your kind and detailed feedback! We’re thrilled to hear that your experience with our team and the roadside assistance process exceeded your expectations. Providing timely and friendly service is our top priority, and it’s wonderful to know our “A-Team” is making a positive impact. We truly appreciate your trust and continued support over the past year. Please don’t hesitate to reach out whenever you need us—we’re here to help!"
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Adam Mahan

December 17, 2025

5  out of  5
rating by Adam Mahan
"Yvonne, the lovely woman who assisted me, was the best customer service I have ever had. She was kind, patient, knowledgeable and friendly. She also went the extra mile and made a call to my apartment complex to get the necessary information needed and followed up with me after. She is proof that great people and great customer service still exist in this world."
We responded:
"Thank you so much for your kind words, Adam! We're thrilled to hear that Yvonne provided you with exceptional service and went above and beyond to assist you. We'll be sure to share your compliments with her. It's our goal to make every customer experience positive and memorable, and your feedback truly means a lot to us. Thanks again for choosing us for your renter's insurance needs!"
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Peter Crawford

December 16, 2025

5  out of  5
rating by Peter Crawford
"I ce worked with Daks and his Team since 2018 and they are friendly, prompt and professional. A great team whose focus is on their clientele."
We responded:
"Thank you so much, Peter, for your kind words and for your continued support. It means a lot to us to hear that you find our team friendly, prompt, and professional. We truly value the relationships we build with our clients, and your feedback reaffirms the hard work we put into delivering the best service possible. Looking forward to many more years of working together!"
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Tymaria

December 4, 2025

5  out of  5
rating by Tymaria
"She is a great person to work with. She is very helpful."
We responded:
"Thank you for your kind words about Yvonne. I’m glad to hear that she's been helpful and a great person to work with. We’re proud to have her on our team, and your feedback means a lot to us. Please don’t hesitate to reach out if there’s anything else we can assist you with."
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Becky Stany

December 2, 2025

5  out of  5
rating by Becky Stany
"Forget Jake from Statefarm, Angela is it. Angela provided outstanding customer service. She was attentive, helpful, and ready to assist with everything I needed. Even after our call ended, she went above and beyond by finding an even better solution for me. This is what customer service used to be. We need more Angelas."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Angela provided you with outstanding service and went above and beyond to find the best solution for you. She truly embodies the spirit of exceptional customer care, and we’re lucky to have her on our team. We appreciate you recognizing her efforts — feedback like yours inspires us to keep delivering the kind of service you deserve. If you ever need anything else, please don’t hesitate to reach out!"
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Caleb Forbes

November 26, 2025

5  out of  5
rating by Caleb Forbes
"Needed to make some changes to our auto policy to change the vehicles insured and Daks couldn’t have made it easier! Always a pleasure working with him and his team."
We responded:
"Thank you so much, Caleb, for your kind words! I’m glad we could make updating your auto policy a smooth and easy experience. It’s always a pleasure working with you and your family, and our team looks forward to continuing to support you with all your insurance needs. Don’t hesitate to reach out anytime!"
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Laura Lee Fanello

November 25, 2025

5  out of  5
rating by Laura Lee Fanello
"I was surprised by my insurance increase with recent move and requested a review. Yvonne at Mcclettie SF graciously reviewed home and auto and was able to make costs more affordable. She was very kind and professional, definitely knew her products.
I’m very grateful for her support."
We responded:
"Thank you for sharing your experience with us. We’re glad Yvonne was able to promptly review your home and auto insurance and help make your coverage more affordable. It’s wonderful to hear that her kindness, professionalism, and product knowledge made a positive difference for you. We appreciate your trust in our team and are always here to support you with your insurance needs."
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Semanthie Brooks

November 25, 2025

5  out of  5
rating by Semanthie Brooks
"We were referred to Daks McClettie State Farm as new residents to Charlotte NC. We worked with Yvonne Quarrels who efficiently and effectively guided us through the process of obtaining house and car insurance through State Farm. Moving from one state to another is stressful but Yvonne made sure to uncomplicated this task. She was very knowledgeable and personable. Thank you, Yvonne"
We responded:
"Thank you so much for your kind words and for choosing our agency for your insurance needs as new residents of Charlotte, NC. We’re thrilled to hear that Yvonne was able to guide you efficiently and effectively through the process of obtaining your house and car insurance. Moving can indeed be stressful, and we’re glad Yvonne made the experience smooth and uncomplicated for you. Your satisfaction means a lot to us, and we appreciate your trust in our team. If you ever need assistance in the future, please don’t hesitate to reach out. Welcome to Charlotte!"
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God Ventures 223

November 12, 2025

5  out of  5
rating by God Ventures 223
"Man.........Dak had to be one of the most easiest people to work with! He is down to earth, go with the flow, but most importantly he is able to break things down in great detail and answer all questions. Got my team setup the same-day and will continue to use his services. Thank you Dak!"
We responded:
"Thank you so much for your kind words! It was a pleasure working with you and your business partner. I’m glad I could make the process easy and clear for you. Looking forward to continuing to support you and your team in the future! Appreciate your trust and support!"
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KING KOLOSSOUL

November 10, 2025

5  out of  5
rating by KING KOLOSSOUL
"These guys were recommended to me by a friend and this was the best recommendation I've ever received. The staff is awesome (especially Kadarius). I would pass along that recommendation to anyone looking to conduct business with an agency that's knowledgeable and cares about their client's time/investments.

Larry Thomas"
We responded:
"Thank you, Larry, for the wonderful recommendation! We're thrilled to hear Kadarius and the team provided you with excellent service. We truly appreciate your trust and look forward to continuing to support you with your insurance needs. Thanks again for choosing us!"
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Tonya Hudson

October 28, 2025

5  out of  5
rating by Tonya Hudson
"I had a great experience working with Angela McClettie. She thoroughly explained my insurance policy and helped me understand why a final expense plan is so important. Thanks to her, I felt confident and well-informed when making my decision."
We responded:
"Thank you so much, Tonya, for your kind words and thoughtful review! We're thrilled to hear that Angela was able to clearly explain your insurance options and help you feel confident in your decision. Providing thorough and personalized service is our top priority, and it's wonderful to know that you had a great experience with us. If you ever have any questions or need further assistance, please don't hesitate to reach out. We truly appreciate your trust and support!"
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Yolanda Starnes

October 28, 2025

5  out of  5
rating by Yolanda Starnes
"Daks was professional and very knowledgeable of policies. I needed policies for myself and my children. I provided Daks with information on what I needed and he helped me find policies that were affordable while providing coverage for a specific time. I was in good hands. Thanks Daks!"
We responded:
"Thanks Yolanda! It's been our pleasure to be able to assist you and your family with your protection needs. "
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jairus mcneil

October 13, 2025

5  out of  5
rating by jairus mcneil
"Excellent Customer Service!!! Always cordial, knowledgeable and on point!"
We responded:
"Thank you for wonderful review and for allowing us to assist you with your protection needs. "