Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of K L M

K L M

August 28, 2026

5  out of  5
rating by K L M
"I highly recommend for a smooth transition into a new policy. These are some of the nicest people I've ever met. A wonderful insurance company, a wonderful agent and a wonderful place!"
Profile photo of Dewan

Dewan

August 28, 2026

5  out of  5
rating by Dewan
"I cannot recommend Daks McClettie Sr. and his State Farm team highly enough. Navigating life insurance can often feel overwhelming, but Daks made the entire process straightforward, transparent, and completely stress-free. He took the time to listen, answer every single question, and ensure I got the exact coverage that made sense for my situation without any pressure. If you are looking for an agent who is knowledgeable, professional, and genuinely cares about helping people, Daks is the best in the business. Five stars all the way"
Profile photo of Angus Early

Angus Early

August 25, 2026

5  out of  5
rating by Angus Early
"I like to thank Kadarius Strickland from State Farm for helping me through some difficult times. He is very professional and very knowledgeable. Thanks Kaderius again for all your help. If you are looking for a great agent call Dak McClettie State Farm."
We responded:
"Hi Mr. Early, thank you so much for taking the time to leave such kind words. I’m glad Kadarius was able to help you through a difficult time with professionalism and knowledge. We truly appreciate your recommendation of our office and please don’t hesitate to reach out if you ever need anything."
Profile photo of Stewart Millsaps

Stewart Millsaps

August 21, 2026

5  out of  5
rating by Stewart Millsaps
"Daks and Yvonne are so helpful. So Happy I dropped progressive for this local team!"
We responded:
"Thank you, Stewart. We all appreciate the opportunity to help you with your protection needs and we're grateful for the wonderful 5 star review you've left us. "
Profile photo of Sarah Batts

Sarah Batts

August 21, 2026

5  out of  5
rating by Sarah Batts
"I have been a client since 1984 with State Farm Insurance. I have always been given excellent customer service. Today was a consultation on both car and property insurance. Daks was very patient, informative and courteous when I was asking questions. He explained in detail my current coverage for my car. Great customer service!! Everyone in this agency has the same professionalism."
We responded:
"Thanks Ms. Batts! You've always been so pleasant to work with over the years and we look forward to continuing to help you with your protection needs. "
Profile photo of Stewart Millsaps

Stewart Millsaps

July 31, 2026

5  out of  5
rating by Stewart Millsaps
"Yvonne Is the best, she makes it easy!!!"
We responded:
"Thanks! Yvonne is the consummate professional and we love to see her get her flowers. "
Profile photo of Shawndale Mitchell

Shawndale Mitchell

July 31, 2026

5  out of  5
rating by Shawndale Mitchell
"Darius was very helpful and got our business policy done quick"
We responded:
"Thank you, Shawndale! On behalf of Kadarius and the entire team, we appreciate your business and for taking the time to leave such a great review. "
Profile photo of Vera Lewis

Vera Lewis

July 27, 2026

5  out of  5
rating by Vera Lewis
"Provide excellent customer service, and keep customers aware of updates and changes."
We responded:
"Thank you, Ms. Lewis! We really appreciate your willingness to share your experience with our office and thanks for choosing our agency help with your protection needs. "
Profile photo of Leslie Kneece

Leslie Kneece

July 23, 2026

5  out of  5
rating by Leslie Kneece
"Outstanding office!!! Excellent service and people. TEN STARS**********"
We responded:
"Thanks Ms. Kneece! This is our first time getting 10 Stars and we're all very much into that type of feedback! Thank you for your business and for sharing your experience with us. "
Profile photo of Tricia Brown

Tricia Brown

July 15, 2026

1  out of  5
rating by Tricia Brown
"Updated review. Please run very far away from this business. I signed up in good faith, did business with them for 18 months, then when I looked to expand my services with them they told me my credit was too poor, and they were refusing me service. They were not going to stop billing me for services, and the statement about my credit being too poor was an absolute lie since I just bought a home and a vehicle. After dealing with their completely disrespectful representative, I switched insurance companies and now I'm still fighting 75 Days later to get them to cancel my policies. I have it in writing that I want nothing to do with that company and even filed a Better Business Bureau complaint. They refunded my money and "closed" my account, but then sent me a bill again today as they left the accounts open, already lying about closing them. They are still trying to extort money from me despite the fact that I closed my accounts 75 days ago. I owe them NO bills and I was not in the hole when I closed my account. I was ahead when I closed my account which is why they had to refund me $197."
We responded:
"Trish, I’m truly sorry that your recent experience with our office was unsatisfactory. I also appreciate that you and I recently spoke about your concerns, and I confirmed during our conversation that the majority of what you needed has been addressed, fixed, and processed as you requested.

As we discussed on the phone, unfortunately our office does not have control over some of the underwriting decisions that the company makes. I understand how frustrating that can be, and I’m glad we were able to review your situation and work toward resolution.

I also want to reiterate what I shared with you during our call—congratulations to you and your family on the great accomplishment of purchasing your new home. Our entire office wishes you and your family the best.

Thank you for the time you worked with our agency over the last year and a half. We genuinely appreciate you, and we hope everything continues to go smoothly for you moving forward.
-------------------------------------------------------------------------- Trish. Thank you for your kind words and for taking the time to share your experience with us! I’m thrilled to know that we were able to provide you with the exceptional service and support you needed during a challenging time. It’s wonderful to know that our kindness, knowledge, and dedication made such a positive impact on your insurance journey.
We are grateful for the trust you have placed in us by switching all your insurance needs to State Farm and our agency. Our team is committed to providing the best possible service and protection for our clients, and your feedback reaffirms the hard work we put in every day.

Thank you once again for your thoughtful review. It truly means a lot to us. If you ever need any further assistance, please don’t hesitate to reach out. We are always here to help!"
Profile photo of Ashli

Ashli

May 17, 2026

5  out of  5
rating by Ashli
"Dak and his staff are always so helpful as well as informative. Thank you so much!"
We responded:
"Thank you so much for your kind words! Our entire team truly appreciate your feedback. We're glad to hear that you find our staff helpful and informative. It’s our pleasure to assist you, and we look forward to continuing to serve you in the future!"
Profile photo of cc call

cc call

May 5, 2026

5  out of  5
rating by cc call
"Angela was very helpful and attentive!"
We responded:
"Thank you for your kind words! We’re thrilled to hear that Angela was helpful and attentive. Our whole team appreciates your feedback and looks forward to continuing to provide you with excellent service."
Profile photo of Destiny Shaw

Destiny Shaw

April 15, 2026

5  out of  5
rating by Destiny Shaw
"Daks has been our insurance agent for years and we wouldn't have it any other way. We have several policies with him and conducting business with his agency has always been prompt, professional and precise."
We responded:
"Thank you so much, Destiny, for your kind words and for being a loyal client over the years! We truly appreciate your trust in our agency to handle your insurance needs. It’s wonderful to hear that our prompt, professional, and precise service has made a positive difference for you. We look forward to continuing to serve you and your family for many years to come!"
Profile photo of nicole stuckey

nicole stuckey

April 10, 2026

5  out of  5
rating by nicole stuckey
". I’m happy to give a double 5⭐️ rating for the professional, warm, old-school A1 customer service. Angelia made a huge difference—she helped navigate and streamline what felt like some of the most daunting challenges with my insurance needs.

Truly a smooth and reassuring experience from start to finish!"
We responded:
"Thank you so much, Nicole, for taking the time to leave such a wonderful review! We’re thrilled to hear that Angela provided you with professional, warm, and A1 customer service. She truly is an invaluable member of our team, and we’re glad she could help make the insurance process smooth and reassuring for you. Your double 5-star rating means a lot to us, and we appreciate your trust in our agency. If you ever need anything else, please don’t hesitate to reach out!"
Profile photo of I R

I R

April 8, 2026

5  out of  5
rating by I R
"DAKS is absolutely the best agent ever. I wish he was available in other states so my family members can have the pleasure of doing business with him. They take care of ALL my family insurance needs and so patient and accommodating of my schedule."
We responded:
"Thank you so much for your incredibly kind words! It means the world to me and our entire team to know that we’ve been able to take care of your family’s insurance needs with patience and care. We truly appreciate your trust and loyalty, and we wish we could be there for your family members in other states as well! Please don’t hesitate to reach out anytime — we’re always here to help. Thanks again for your wonderful review!"
Profile photo of Brian Goodwater

Brian Goodwater

March 5, 2026

5  out of  5
rating by Brian Goodwater
"Daks sure knows his stuff. Excellent conversation and service 👏."
We responded:
"Thank you, Brian, for your kind words! I'm glad to know we provided great service and information to you. We appreciate your feedback and look forward to assisting you again in the future!"
Profile photo of Frank Tank

Frank Tank

March 1, 2026

5  out of  5
rating by Frank Tank
"I already had a personal article policy and I Needed to add renters insurance. Spoke to Yvonne Quarles who got me set up in set up before my 15 min break at work was done. Even made sure I got the receipt and policy information to send to my apt complex and even offered to send it on my behalf. Customer service was top tier"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Yvonne was able to assist you quickly and efficiently, making the process smooth during your break. Providing top-tier customer service is our priority, and we're glad it showed. If you ever need anything else, please don't hesitate to reach out. We appreciate your trust in us!"
Profile photo of Felicia Caldwell-Bey

Felicia Caldwell-Bey

February 20, 2026

5  out of  5
rating by Felicia Caldwell-Bey
"The agents are very knowledgeable on the questions you may ask with examples for charity. They are very friendly and willing to assist with any questions you have and there is always someone to answer the phone."
We responded:
"Thank you so much, Felicia! I’m thrilled to hear that you found our team knowledgeable and friendly, and that we were able to assist you with your questions. We always strive to provide helpful examples and ensure someone is available to support you whenever you call. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience!"
Profile photo of Alicia Henderson

Alicia Henderson

February 19, 2026

5  out of  5
rating by Alicia Henderson
"Daks & his team are the best! Highly dependable, extremely knowledgeable, & very thorough. Highly recommend"
We responded:
"Thank you so much, Alicia! I’m glad to hear that you find our team dependable, knowledgeable, and thorough. We truly appreciate your kind words, and your recommendation means a lot to us. Looking forward to continuing to support you!"
Profile photo of Grover Stinson

Grover Stinson

February 19, 2026

5  out of  5
rating by Grover Stinson
"Have never gotten anything other than great service from this agency ! 🙂💯"
We responded:
"Thank you so much, Grover! I’m thrilled to hear you’ve had a great experience with our service. Providing excellent support at a great price is always our goal. We truly appreciate your trust and look forward to continuing to assist you!"
Profile photo of Kamili Azima

Kamili Azima

February 19, 2026

5  out of  5
rating by Kamili Azima
"I’ve had a great experience with State Farm at the Daks McClettie Agency here in Charlotte. They provide professional, attentive care and truly treat you like more than just a policy number. Not only do they take excellent care of me, but they also service my entire family with the same level of consistency and respect. If you’re looking for an agency that’s responsive, knowledgeable, and genuinely invested in their clients, this is definitely the place to be."
We responded:
"Kamili, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to our office—we are always here to help!"
Profile photo of Jaylen Killian

Jaylen Killian

February 16, 2026

5  out of  5
rating by Jaylen Killian
"I’ve been a customer of this firm for the past 4+ years and couldn’t be more happier for great service! Today I was helped by a beautiful soul Ms.Eve she answered every question with confidence and precision! Glad to be apart of a great team!"
We responded:
"Thank you for the amazing review, Jaylen! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Profile photo of Amber Burton

Amber Burton

February 11, 2026

5  out of  5
rating by Amber Burton
"Always helpful and very responsive. Wonderful working with Daks and his team."
We responded:
"Amber, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Daks McClettie Sr’s Team—we are always here to help!"
Profile photo of Walter Kendrick

Walter Kendrick

February 4, 2026

5  out of  5
rating by Walter Kendrick
"I always have a great experience with Ms. Yvonne at State Farm in Daks McClettie Sr.’s office. She’s knowledgeable, informative, and truly professional, but what really stands out is how welcoming and comfortable she makes everything feel. She explains things clearly, is always helpful, and treats you like family—not just another policy number. Every visit or call is easy, stress-free, and reassuring. Highly recommend working with Yvonne if you want someone who genuinely cares."
We responded:
"Walter, thank you so much for your wonderful review! I’m thrilled to hear that Yvonne has consistently provided you with knowledgeable, professional, and caring service. She truly is an invaluable part of our team, and I’ll be sure to share your kind words with her. We’re grateful for your trust and recommendation, and we look forward to continuing to make every interaction easy and stress-free for you."
Profile photo of Britton Hughey

Britton Hughey

February 4, 2026

5  out of  5
rating by Britton Hughey
"This agency is always incredibly helpful and supportive with explaining their product and capability offerings. Ms Yvonne is just the sweetest and is always so supportive. I’m grateful to be connected to this agency."
We responded:
"Thank you, Britton, so much for your kind words! I’m happy to hear that our team, especially Yvonne, has been so helpful and supportive in guiding you through our products and services. We truly appreciate having you connected with our agency and look forward to continuing to assist you whenever you need us."